App.vue

@@ -200,11 +200,11 @@ export default {
       if (type === "pong") return;
 
       // 退出登录通知
-      if (type === "Exit") {
-        try {
-          this.ws && this.ws.close();
-        } catch (err) {}
-        // 清理本地登录信息并返回登录页
+      if (type === "Exit") {
+        try {
+          this.ws && this.ws.close();
+        } catch (err) {}
+        // 清理本地登录信息并返回登录页
         this.$u.vuex("vuex_user", "");
         this.$u.vuex("vuex_token", "");
         uni.clearStorage();
@@ -220,45 +220,35 @@ export default {
         this.$u.vuex("vuex_tabbar", tab);
       }
 
-      // 收到私聊消息
-      if (type === "PrivateChatMessage") {
-        const data = msgData.Data || {};
-        const dialogueManagementId = data.DialogueManagementId || "";
-        const processData = {
-          dialogueManagementId,
-          senderId: data.SenderId,
+      // 收到私聊消息
+      if (type === "PrivateChatMessage") {
+        const data = msgData.Data || {};
+        const processData = {
+          dialogueManagementId: data.DialogueManagementId,
+          senderId: data.SenderId,
           receiverId: data.ReceiverId,
           sendDate: data.SendDate,
           message: data.Message,
         };
-        const id = data.Id || data.id || Math.random().toString(36).substring(2);
-        const msg = {
-          ...processData,
-          messageType: 0,
-          filePath: "",
-          id,
-        };
-        const storeState = (this.$store && this.$store.state) || {};
-        const isTransferChat = !!storeState.vuex_isTransferChat;
-
-        if (isTransferChat) {
-          this.$store.commit("push_AiLiveAgentMsg", msg);
-        } else {
-          this.$store.commit("push_Msg", msg);
-        }
-
-        // 更新会话列表的未读数 / 文案 / 时间，保持实时展示
-        if (processData.dialogueManagementId) {
-          this.$store.commit("apply_RealtimeMessageToList", {
-            dialogueId: processData.dialogueManagementId,
-            message: processData.message,
-            sendDate: processData.sendDate,
-            senderId: processData.senderId,
-            receiverId: processData.receiverId,
-          });
-        }
-      }
-    },
+        this.$store.commit("push_Msg", {
+          ...processData,
+          messageType: 0,
+          filePath: "",
+          id: Math.random().toString(36).substring(2),
+        });
+
+        // 更新会话列表的未读数 / 文案 / 时间，保持实时展示
+        if (processData.dialogueManagementId) {
+          this.$store.commit("apply_RealtimeMessageToList", {
+            dialogueId: processData.dialogueManagementId,
+            message: processData.message,
+            sendDate: processData.sendDate,
+            senderId: processData.senderId,
+            receiverId: processData.receiverId,
+          });
+        }
+      }
+    },
     // 连接关闭
     handleWsClose(e) {
       // console.log(`[WebSocket] 连接关闭: code=${e.code}, reason=${e.reason}`);

pages/home/index/index.vue

@@ -54,7 +54,7 @@
       <view class="feature-grid">
         <view
           class="feature-item"
-          v-for="(item, index) in displayFeatures"
+          v-for="(item, index) in features"
           :key="index"
           :style="{
             background: item.background,
@@ -282,33 +282,6 @@
                 </view>
               </view>
             </view>
-
-            <!-- 转人工消息 -->
-            <!-- 8 人工回复 -->
-            <view
-              class="message-left"
-              v-else-if="message.interactMode === 8"
-              :id="'msg-' + message.id"
-            >
-              <image
-                class="ai-avatar"
-                :src="receiverHeadSculptureUrl"
-                mode="scaleToFill"
-              />
-              <view
-                class="message-content"
-                :class="{
-                  'message-content-width': !message.isLoading,
-                }"
-              >
-                <view v-if="message.isLoading" class="loading-dots">
-                  <view class="dot"></view>
-                  <view class="dot"></view>
-                  <view class="dot"></view>
-                </view>
-                <markdown-viewer v-else :content="message.message" />
-              </view>
-            </view>
           </block>
         </view>
       </scroll-view>
@@ -512,50 +485,14 @@ export default {
 
       return "/static/common/images/avatar.png";
     },
-    receiverHeadSculptureUrl() {
-      const url =
-        (this.vuex_msgUser &&
-          (this.vuex_msgUser.headSculptureUrl ||
-            this.vuex_msgUser.HeadSculptureUrl)) ||
-        "";
-      if (url) {
-        return this.baseUrl + "/" + url;
-      }
-
-      return "/static/common/images/avatar_default2.png";
-    },
     aiMessageGroups() {
       return Array.isArray(this.vuex_aiMessageGroups)
         ? this.vuex_aiMessageGroups
         : [];
     },
-    displayFeatures() {
-      const list = Array.isArray(this.features) ? this.features : [];
-      return list.map((item) => {
-        if (item && item.title === "转人工") {
-          return {
-            ...item,
-            title: this.vuex_isTransferChat ? "结束会话" : "转人工",
-          };
-        }
-        return item;
-      });
-    },
-    isLiveAgentChat() {
-      if (!this.vuex_isTransferChat) return false;
-      const current = this.currentDMid || "";
-      const active = this.vuex_msgUser && this.vuex_msgUser.dialogueManagementId;
-      return !!(current && active && String(active) === String(current));
-    },
   },
 
   watch: {
-    currentDMid: {
-      handler(val) {
-        this.$store.commit("set_AiActiveDMid", val || "");
-      },
-      immediate: true,
-    },
     // 确保消息更新后自动滚动到底部
     aiMessageGroups: {
       handler() {
@@ -682,10 +619,6 @@ export default {
         this.handleTransferEntryClick();
         return;
       }
-      if (item.title === "结束会话") {
-        this.$store.commit("set_IsTransferChat", false);
-        return;
-      }
 
       if (item.title === "电话咨询") {
         this.advicePhoneShow = true;
@@ -776,17 +709,6 @@ export default {
           (m) => m && m.customType === "transferCard"
         );
       };
-      const updateTransferCard = (patch) => {
-        const list = this.aiMessageGroups;
-        const idx = findCardIndex(list);
-        if (idx < 0) return false;
-        const current = list[idx] || {};
-        const next = { ...current, ...patch };
-        const nextList = list.slice();
-        nextList.splice(idx, 1, next);
-        this.$store.commit("push_AiMsgList", nextList);
-        return true;
-      };
       const list = this.aiMessageGroups;
       const idx = findCardIndex(list);
       if (idx < 0) return;
@@ -794,11 +716,15 @@ export default {
       const current = list[idx] || {};
       if (this.isTransferSubmitting || current.transferStatus === "done") return;
 
-      updateTransferCard({
+      const next = {
+        ...current,
         transferStatus: "idle",
         selectedConsultationType: consultationType,
         transferTipText: "",
-      });
+      };
+      const nextList = list.slice();
+      nextList.splice(idx, 1, next);
+      this.$store.commit("push_AiMsgList", nextList);
       this.isTransferSubmitting = true;
 
       const params = {
@@ -814,59 +740,48 @@ export default {
       this.$u.api
         .TransferToALiveAgentApi(params)
         .then((res) => {
+          this.isTransferSubmitting = false;
+          const latestList = this.aiMessageGroups;
+          const nextIdx = findCardIndex(latestList);
+          if (nextIdx < 0) return;
           const succeed = res && res.succeed !== false;
-          const serverTip = (res && res.data && res.data.message) || (res && res.error) || "";
+          const serverTip =
+            (res && res.data && res.data.message) ||
+            (res && res.error) ||
+            "";
           if (!succeed) {
-            updateTransferCard({
+            const updated = {
+              ...latestList[nextIdx],
               transferStatus: "idle",
               transferTipText: serverTip,
-            });
+            };
+            const updatedList = latestList.slice();
+            updatedList.splice(nextIdx, 1, updated);
+            this.$store.commit("push_AiMsgList", updatedList);
             return;
           }
-
-          const dialogueManagementId =
-            this.currentDMid ||
-            (res &&
-              res.data &&
-              (res.data.dialogueManagementId ||
-                res.data.DialogueManagementId)) ||
-            "";
-          const receiverId =
-            (res &&
-              res.data &&
-              (res.data.receiverId ||
-                res.data.ReceiverId ||
-                res.data.liveAgentId ||
-                res.data.agentId ||
-                res.data.userId)) ||
-            "";
-
-          if (!this.currentDMid && dialogueManagementId) {
-            this.currentDMid = dialogueManagementId;
-          }
-
-          updateTransferCard({
+          const updated = {
+            ...latestList[nextIdx],
             transferStatus: "done",
             transferTipText: serverTip,
-          });
-
-          if (dialogueManagementId && receiverId) {
-            this.$store.commit("set_IsTransferChat", true);
-            this.$store.dispatch("selectTeacherChatItem", {
-              id: dialogueManagementId,
-              receiverId,
-              navigate: false,
-            });
-          }
+          };
+          const updatedList = latestList.slice();
+          updatedList.splice(nextIdx, 1, updated);
+          this.$store.commit("push_AiMsgList", updatedList);
         })
         .catch(() => {
-          updateTransferCard({
+          this.isTransferSubmitting = false;
+          const latestList = this.aiMessageGroups;
+          const nextIdx = findCardIndex(latestList);
+          if (nextIdx < 0) return;
+          const updated = {
+            ...latestList[nextIdx],
             transferStatus: "idle",
             transferTipText: "转人工失败，请稍后重试",
-          });
-        })
-        .finally(() => {
-          this.isTransferSubmitting = false;
+          };
+          const updatedList = latestList.slice();
+          updatedList.splice(nextIdx, 1, updated);
+          this.$store.commit("push_AiMsgList", updatedList);
         });
     },
 
@@ -899,11 +814,6 @@ export default {
       this.$store.commit("push_AiMsg", userMessage);
       this.messageValue = "";
 
-      if (this.isLiveAgentChat) {
-        this.sendLiveAgentTextMessage(sendMessage, userMessage.id);
-        return;
-      }
-
       // 立即添加一个AI回复的加载状态消息
       const loadingMessage = {
         id: "loading_" + Math.random().toString(36).substring(2, 15),
@@ -1019,11 +929,6 @@ export default {
       // 添加到消息列表
       this.$store.commit("push_AiMsg", userMessage);
 
-      if (this.isLiveAgentChat) {
-        this.sendLiveAgentTextMessage(sendMessage, userMessage.id);
-        return;
-      }
-
       // 立即添加一个AI回复的加载状态消息
       const loadingMessage = {
         id: "loading_" + Math.random().toString(36).substring(2, 15),
@@ -1242,7 +1147,6 @@ export default {
       console.log("触发上拉刷新");
 
       if (!this.currentDMid) return;
-      if (this.isLiveAgentChat) return;
 
       // 如果已经没有更多数据或正在切换对话或当前对话为空（新建对话），不再触发上拉刷新
       if (this.noMoreData || this.isSwitchingConversation) {
@@ -1299,41 +1203,6 @@ export default {
       });
     },
 
-    sendLiveAgentTextMessage(messageText, localId) {
-      const dialogueManagementId = this.currentDMid || "";
-      const receiverId =
-        (this.vuex_msgUser &&
-          (this.vuex_msgUser.id ||
-            this.vuex_msgUser.Id ||
-            this.vuex_msgUser.receiverId)) ||
-        "";
-
-      if (!dialogueManagementId || !receiverId) {
-        this.$refs.uToast.show({
-          title: "人工会话未初始化，请重新转人工",
-          type: "warning",
-        });
-        return;
-      }
-
-      const payload = {
-        dialogueManagementId,
-        receiverId,
-        message: messageText,
-        messageType: 0,
-        filePath: "",
-        ip: "",
-      };
-
-      this.$u.api.SendMessage_PrivateApi(payload).then((res) => {
-        if (res && res.succeed) return;
-        this.$refs.uToast.show({
-          title: (res && (res.msg || res.message)) || "发送失败",
-          type: "warning",
-        });
-      });
-    },
-
     // 获取热门问题
     hotQARefresh() {
       console.log("刷新问题");

store/index.js

@@ -45,8 +45,6 @@ const store = new Vuex.Store({
     vuex_version: "1.0.0",
     // 智能客服消息组列表
     vuex_aiMessageGroups: [],
-    vuex_aiActiveDMid: "",
-    vuex_isTransferChat: false,
     // 当前聊天窗口消息列表（数组
     vuex_msgList: [],
     // 最近联系人/会话列表
@@ -185,40 +183,6 @@ const store = new Vuex.Store({
     },
 
     // ===== 智能客服：消息组列表维护（参照 vuex_msgList 维护方式） =====
-    set_AiActiveDMid(state, dmid) {
-      state.vuex_aiActiveDMid = dmid || "";
-    },
-    set_IsTransferChat(state, val) {
-      state.vuex_isTransferChat = !!val;
-    },
-    push_AiLiveAgentMsg(state, msg) {
-      if (!msg) return;
-      const msgId = msg.id || msg.Id;
-      if (!msgId) return;
-
-      const exists = (state.vuex_aiMessageGroups || []).some(
-        (item) => item && item.id === msgId
-      );
-      if (exists) return;
-
-      const userId =
-        (state.vuex_user && (state.vuex_user.Id || state.vuex_user.id)) || "";
-      const senderId = msg.senderId || msg.SenderId || "";
-      const isSelf =
-        userId && senderId && String(userId) === String(senderId);
-
-      state.vuex_aiMessageGroups.push({
-        id: msgId,
-        message: msg.message || msg.Message || "",
-        sendDate: msg.sendDate || msg.SendDate || "",
-        isSend: true,
-        isRead: true,
-        interactMode: isSelf ? 0 : 8,
-        messageType: msg.messageType || msg.MessageType || 0,
-        timeLabel: 0,
-        displayTime: "",
-      });
-    },
     // 覆盖整个列表
     push_AiMsgList(state, list) {
       state.vuex_aiMessageGroups = Array.isArray(list) ? list : [];
@@ -329,8 +293,6 @@ const store = new Vuex.Store({
       state.vuex_userMsgList = [];
       state.vuex_msgUser = null;
       state.vuex_msgScrollTop = 0;
-      state.vuex_aiActiveDMid = "";
-      state.vuex_isTransferChat = false;
     },
     // 统一登出清理：清除 token 与用户数据，并同步到本地存储
     // 注意：仅清理与登录态相关的关键字段，避免影响其他持久化数据
@@ -344,8 +306,6 @@ const store = new Vuex.Store({
       state.vuex_userMsgList = [];
       state.vuex_msgUser = null;
       state.vuex_msgScrollTop = 0;
-      state.vuex_aiActiveDMid = "";
-      state.vuex_isTransferChat = false;
       // 同步更新本地持久化
       saveLifeData("vuex_token", state.vuex_token);
       saveLifeData("vuex_teacherInfo", state.vuex_teacherInfo);
@@ -459,25 +419,19 @@ const store = new Vuex.Store({
     },
 
     // 点击聊天记录，切换到该会话
-    selectTeacherChatItem(
-      { commit, dispatch },
-      { id, receiverId, navigate = true } = {}
-    ) {
-      if (!id || !receiverId) return;
+    selectTeacherChatItem({ commit, dispatch }, { id, receiverId }) {
       // 清空消息列表，避免旧消息干扰
       commit("push_MsgList", []);
 
-      return Vue.prototype.$u.api
+      Vue.prototype.$u.api
         .GetReceiverUserInfoApi({ Id: receiverId })
         .then((res) => {
           if (res.succeed && res.data) {
             commit("set_MsgUser", { ...res.data, dialogueManagementId: id });
-            if (navigate) {
-              uni.navigateTo({
-                url: `/pages/chat/index`,
-              });
-            }
-            return res.data;
+            uni.navigateTo({
+              url: `/pages/chat/index`,
+            });
+            return;
           }
         });
     },